Warnings & complaints
Complaints filed by investors about firms in our coverage. Check the firm’s licence records before you send money.
Coverage: Institutions licensed in offshore financial centres
Showing 41 of 41
Complaints are reproduced as submitted to the original source. They are allegations, not established facts, and the complainants’ identities have not been verified.
Everyone beware of this platform's "profit trap"! My personal experience proves their system has selective malfunctions—instantly closing positions when you're at a loss, but freezing when you're profitable. They forcibly deducted $630 in profits and intentionally blocked the clo...
I set a stop-loss, but it was completely useless—the account got liquidated directly, and all the principal was gone! I asked customer service, and they replied, "The spread was too large, making the stop-loss invalid"—this is clearly a scam!
Am Anfang war die Einzahlung reibungslos, der Kundenservice antwortete rund um die Uhr sofort. Als mein Kontostand dann fünfstellig wurde, drehte die Plattform plötzlich das Gesicht – die Auszahlungstaste reagierte nicht, die Kundenbetreuung antwortete automatisch mit "Wartungsar...
Unable to withdraw funds.
I will never forget that trading day: when the market price’s normal fluctuation hit my $181 stop-loss, suddenly the entire trading interface turned red with warnings, showing my account was permanently frozen due to “extreme risk behavior”! After carefully calculating: my account…
This platform’s slippage hurt me badly. At exactly 10:00 on 30 July the market was calm, yet both my buy and sell orders slipped 5 points. My sell order was a limit order and it was filled early. Other platforms showed nothing like that spread. Customer service first blamed my network, then called it an “industry standard”. When I asked for the liquidity data at that moment, they could not produce it. A fixed pattern of slippage like this looks like manipulation in the back office.
I was completely scammed by SwiftTrader's "fast withdrawal" promise! When opening the account, the account manager swore that withdrawals would be processed "within 72 hours," but my $17,518 withdrawal request dragged on for 58 days! During this time, the platform's behavior was...
On 3 April I placed a manual long trade on the UK100 index, held it for a little over ten minutes and closed at a profit. The platform then told me the trade had not been filled at that price, changed the execution price and cancelled the profit. If I was not filled at that price, why did the trade show as filled and in profit? It looks like a dealing-desk platform cancelling client profits. If they can show the order was genuinely sent to the market at that price, I will accept the cancellation; otherwise I hope the profit is restored.
Exness’s technical failure did real damage. On the morning of 7 April everyone running EAs on the Real9 server was hit: my MT4 interface froze completely and I could not even close manually. The platform still claims it was a “network environment problem”, but I use a professional VPS on a wired connection with a stable ping throughout. The timing was suspicious, exactly when the market was most volatile; screenshots in a group chat showed other servers trading normally. After the liquidation, customer service just pasted the disclaimer that “technical failures are not compensated”.
मैं एक सेवानिवृत्त शिक्षक हूँ, और मैंने अपनी पूरी ज़िंदगी की कमाई (1.5 करोड़ रुपये) Capitalix प्लेटफॉर्म में निवेश कर दी। शुरुआती नुकसान के बाद, उन्होंने मुझे झूठी उम्मीदें दिखाईं — पहले सामान्य ग्राहक सेवा ने कहा कि वे मेरे पैसे वापस दिला सकते हैं, फिर एक "वरिष्ठ प्रबंधक" ने 3 म...
The actions of this broker are absolutely lawless! I had profitable crude oil and gold positions in my account, but suddenly they were frozen with the reason being "violation of trading terms." When I asked them to specify which rule was violated, they actually said, "The company...
The scam tactics are utterly despicable! Not only do they manipulate charts, but they've also invented a robbery tool called "dynamic spreads." My crude oil orders frequently encounter sudden spread expansions to $15 (normally below $3), and customer service actually claims this...
Three of my gold orders at Equiti were liquidated. Gold did rise at the Monday open on 4 December, but no major platform quoted above 2185, while they liquidated me at 2186+. CME futures data did not even break 2183. When I asked for their hedging records and regulatory proof, they ignored me. I deposited more than 5 million in total on this platform. Their quotes were clearly out of line with the international market. I have kept all trade records and market data comparisons.
Gold rose and I was about to close, when the platform suddenly froze. After logging back in the price was lower and all my profit was gone. Customer service said it was a “network problem”, but other platforms were working normally.
I am an ordinary investor and opened an FXGT account on 26 July 2024, believing the platform was legitimate. A few days later I had made several successful trades and earned a profit of USD 1,150. When I tried to withdraw it, the platform without warning deducted all the funds in my MT5 account and even deleted all trade records and my user ID. Worse, it accused me of fraudulent behaviour, ignoring the facts. This destroyed my trust in the platform. Without any notice or explanation, FXGT reversed all my trades and confiscated the profit in full, and it also locked my MT5 account so I cannot look up any trade details…
Severe slippage caused the client’s account to be liquidated.
test
I lost $50,000 because of the platform's "capital protection plan"! They lured me in with promises like "100% compensation for losses in the first month." But when I actually incurred losses, customer service pointed to fine print requiring "completion of 50 trades"—something nev...
My hands are still shaking! Last month I opened a forex account with Markets4you and finally earned $409, only to see an "insufficient balance" message when I clicked the withdrawal button. What’s even scarier is that upon checking the transaction history, I discovered the platfo...
At first customer service said mainland clients could deposit and withdraw normally, and I kept all the chat records. Now that I have made a profit and want to withdraw, they say company policy has changed and I must have a Hong Kong or Singapore bank account. They then “helpfully” recommended a partner intermediary to open an overseas account for a 15% fee, which turned out to be a shell company. It is a chain of traps: a low barrier to attract deposits, then obstacles at every step when you withdraw. My principal of 80,000 plus 20,000 in profit is stuck.
Lost all the money! The most ironic part is that the account manager later sent me the "Investor Risk Disclosure," claiming it was all due to "normal market fluctuations." This kind of fraud disguised under legal pretense makes it hard to even gather evidence for a police report!
Orders always filled using another price After I profitied and have been successful in the trading, JustMarkets started to impose limit on my trading now. I asked customer service, and they replied "insufficient market liquidity," but other platforms had completely normal quotes...
Sàn này can thiệp giá khi ra tin, anh em cẩn thận, spread giãn kinh khủng
Last year, I invested $30,000 in the BDSwiss forex platform. At first, trading went smoothly, and I made some profits. But when I tried to withdraw $29,000, the platform's customer service kept delaying with various excuses. First, they said a "financial review" was needed, then...
سلام عليكم كنت فاتح صفقات وتفاجاة الشركة سكرت الصفقات بدون السعر مايوصل الى الستوب لوز سلام عليكم كنت فاتح صفقات على بروكر جوست ماركت وكنت حاط ستوب لوز وتفاجاة بأن الشركة سكرت الصفقات بدون مايوصل السعر الى الستوب
Is your MT5 server made of paper? On Monday evening I was trading gold and could have closed at a profit at 2936, but the platform froze for four minutes. By the time I could act the price had jumped to 2940, wiping out USD 1,910 of profit. The technical reply was the most absurd part: they deny any server fault (even though every instrument was frozen from 11:38 to 11:42), refuse to provide the server logs for that period, and even implied I “should have set a take-profit in advance”.
لقد خدعتني من قبل مدير الحساب الشيطاني هذا وفقدت كل أموالي! كان يغدق عليّ بكلام معسول كل يوم: "أودع 50 ألف الآن وسأضاعفه لك الأسبوع المقبل ثم أسحب لك الأموال"، ولكن بمجرد أن أودعت الأموال تغيرت معاملته:- كلما طلبت سحب الأموال كان يخيفني: "السحب الآن سيجعلك تفوت فرصة صعود أسعار ال...
I placed a buy order at 2461 in advance with a stop-loss at 2459. After the data release the order should have filled at 2461 but slipped to 2470.4. The 2459 stop-loss was useless and I was stopped out at a loss.
This is the first time I have encountered such a company. The internal statements are different. One moment they say your order is strange and they won’t pay you. The other moment they say your principal can be used to make a profit and you can continue to trade. Your MT4 account...
I have reported the slippage problem six times and the platform just fobs me off. Last week it happened again; I took screenshots and filed a complaint, and customer service replied that it had been “passed to the technical department” — then nothing. The next day the same slippage happened again. When I asked why it was never fixed, they suggested I “adjust my trading strategy”. Slippage is clearly the platform’s problem, so why should I bear the loss?
I shorted BTC/USD at 12:00 AM on November 24th. The trend was normal at first, but at 12:30 AM, the market suddenly froze! The price didn’t move at all, showing "Off Quotes" (unable to close the position). I checked all financial calendars at the time—there was no news. I tried s...
To Gate.io’s global management, regulators, FinanceWiki and the crypto community: I am an ordinary user pushed to the brink by Gate.io, writing to expose how the exchange abused its power to freeze user assets and how its customer support system broke down completely. My family is going through a sudden crisis and a close friend is seriously ill, yet the platform, which calls itself “safe and efficient”, has answered only with automated messages and inhumane delays. Since mid-March 2025, when I found my account had been barred from withdrawals without reason, I have sent five emails, opened eleven live-chat sessions and called…
I am new to forex trading. At the end of July last year I saw an online ad for FXGT saying the platform was safe and client funds were protected, so I opened an account to try it. At first I followed the platform’s so-called “expert guidance” and actually made over USD 1,000, so I applied to withdraw part of the profit as instructed. After several days the money still had not arrived, and the funds in my MT5 account had disappeared. When I logged in I found all my trade records had been deleted and even my UID could not be found…
يتيح لك البرنامج بونص قدره 50% كهامش اضافى و عندما يتم استخدامه يتم تصفير الحساب من الرصيد
This forex platform's promotion is nothing but an elaborately designed scam! After I participated in the "deposit bonus" campaign, the platform initially allowed me to use EA trading, but when I reached 80 lots, they suddenly started systematic slippage. The most glaring example...
On 20 August last year I held normal positions — 0.5 lots of Bitcoin, 0.1 lots of gold and 0.1 lots of crude oil — when all of them were suddenly closed without notice, even though the market was calm and my balance was sufficient. Customer service did not reply for three days, then said it was a “system problem” but refused compensation. They ignored my request to restore the orders or cover the loss.
These scammers won't even spare manual traders! I meticulously recorded every crude oil trade with mobile screenshots and accumulated $18,000 in profits over three months. When I requested a withdrawal, the platform accused me of "arbitrage exploiting price delays." Bullshit! WTI...
Last month, I opened an account on this forex trading platform. At the time, the interface seemed quite professional, so I linked my savings card. I deposited 5,000 yuan to test the waters and made a few small trades, all of which went smoothly. But then, two days ago, I suddenly...
Using the browser inside the official imToken app, I followed the link bit122.icu to a fake Coinbase platform. At first, following their “Web3 earning plan”, I made small amounts and could withdraw them. Then they persuaded me to invest more for bigger returns, but no matter how much I put in afterwards, nothing could be withdrawn. They are still using this method to scam people — be careful.
The most insidious design of Wealth World is that "profit calculator"! Now I finally understand—they first use slippage to eat up real profits, then dangle fake numbers to lure investors into depositing more money. This double-dealing system is even more ruthless than casino slot...
As a responsible investor I followed the rules after registering with FXGT. Yet the platform closed my account and confiscated my funds without any warning or reason. Although I made no mistakes or abnormal trades, they refused to give any explanation or the relevant trade IDs. My deposit and profits were taken and cannot be withdrawn. I am deeply disappointed: as a long-time user I had trusted FXGT and had withdrawn successfully many times without any warnings or issues.
Warnings and complaints come from an imported dataset and have not been checked against the issuing regulator or the complainant. Complaints originally written in Chinese appear only after an editor has reviewed an English translation.